Terms & Conditions

 
 

Private Hire

Payment - 25% non-refundable deposit is required to secure your booking for groups of 35 or more. If for any reason the total number of passengers falls below the minimum number required to hire the boat, Sabrina Tours Ltd reserves the right to cancel the booking, or the booking organiser will be required to pay the equivalent balance. In the circumstances of the booking organiser cancelling the full deposit will be lost. The booking will only be confirmed on receipt of a deposit and a completed and signed booking form. The booking organiser is responsible for the whole of the private hire fee / charter fee. The balance must be paid to us not later than 21 days before departure. A refund on this balance will only be issued if Sabrina Tours Ltd can fill the evening that has been cancelled. The notice period of cancellation of private hire during the day (11am and 5pm) is reduced to 7 days, in this situation only the deposit will be lost and the balance will be refunded if paid.

Booking Cancellation – In all cases of cancellation from the booking organiser the deposit is forfeited. If the booking organiser should cancel the booking you must notify Sabrina Tours by email or in writing, using recorded or registered post. Should cancellation be within the 21 day period, you will be responsible for the whole amount of the charter fee and any other costs i.e. entertainment. Sabrina Tours Ltd will endeavour to obtain another charter for the boat but until this is obtained you will remain responsible for the balance of the hire. Sabrina Tours Ltd reserves the right to refuse carriage of anyone and the right to terminate or vary the cruise for whatever reason. We always endeavour to sail whenever possible, however safety is paramount and if we cannot sail, you will be able to use the boat as a moored venue and we will refund 25% of the hire charge. As a good will gesture, we will provide complimentary tickets for all guests to join us on a day time cruise when the conditions have improved. All our skippers have authority to terminate any cruise before the scheduled time if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Corkage - We offer a full wine menu for you to choose from but if for any reason you would like to bring your own wine or champagne on board there is a corkage charge. Wine is charged at £7.50 per bottle, sparkling wine at £10.00 per bottle and Champagne at £15.00 per bottle. This charge would include refrigeration, glassware and service. Please contact our office prior to your event to arrange this.

Agreement - 'Sabrina Boat' is booked for the agreed duration at the agreed price. If late guests delay the departure of your cruise, the boat will return to the quayside at the scheduled time, regardless of actual cruise time. Please read the terms and conditions of hire above, before signing this booking form, once signed please return it with your non-refundable deposit of 25% to secure your booking. Your booking and date cannot be confirmed until the deposit has been received, along with this booking form and signed terms and conditions.

Group Bookings on Scheduled Boat Trips 11AM - 4PM

Payment - For groups of 20 or more which would like to book tickets for one of our scheduled daily day trips a £50.00 non-refundable deposit is required to secure your booking. Full balance is payable before the event in cleared funds only.

Booking Cancellation – In all cases of cancellation from the booking organiser the deposit is forfeited. If the booking organiser should cancel the booking notification should be by email or in writing, using recorded or registered post. Safety is paramount. Weather and River conditions can change very quickly and in this event Sabrina Tours Ltd have to cancel the trip a full refund or an alternative date will be offered. All our skippers have authority to terminate any cruise before the scheduled time if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Poor weather conditions, flooding or engine failure - River conditions can change very quickly and in the rare event that severe flooding or engine failure prevents us from operating we have to cancel the trip giving you as much notice as possible with a full refund or an alternative date. We cannot accept liability for cancellation in the instance of the customer or group organiser should cancel.

Individual Bookings on Scheduled Boat Trips 11am – 4pm

Payment - Full payment is required at the time of the booking for each ticket required. Sabrina Tours will reserve your seat on-board once payment has been received. It is not possible to reserve seats without full payment.

Booking Cancellation - It is only possible to cancel or transfer tickets for scheduled day trips if Sabrina Tours Ltd are given 24 hours. If tickets are transferred to another date is subject to availability.

Weather and River conditions can change very quickly and in the event of not being able to sail a full refund will be offered via the method of payment or place of purchase. This also applies to other reason for Sabrina Tours Ltd having to cancel such as engine failure.

All our skippers have authority to terminate any cruise before or during the scheduled cruise if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users. No refund will be issued to anyone directly involved, however, a complimentary ticket for other passengers will be offered for another scheduled boat trip.

Themed Evening Events and Cruises

Payment - Full payment is required at the time of the booking for each ticket required. There is no discount on this style of event or cruise for groups. Private hire is available for 35 or more persons.

Booking Cancellation – In all cases of cancellation these tickets are non-refundable at any stage leading up to the event or cruise. If the booking organiser wishes to reduce numbers or cancel the tickets purchased, Sabrina Tours Ltd will try and resell those tickets, a full refund can be issued if those tickets are issued are resold before the event.

Weather and River conditions can change very quickly and in the event of not being able to sail the event will go ahead as a moored up venue. In this situation a complimentary ticket for all passengers will be issued on the evening for one of our scheduled day trips. If the reason for Sabrina Tours Ltd having to cancel is not an act of god, for example engine failure, then a full refund will be offered. If over 35 passengers decide they would like the evening to go ahead, then a complimentary ticket for one of our day trips will be issued. All our skippers have authority to terminate any cruise before or during the scheduled cruise if the behaviour of passengers poses any risk to their own safety, the safety of the vessel or other river users.

Terms for All Bookings on Sabrina Boat

Food and Drink – Under no circumstances food, drink or entertainment may be brought on-board other than what has been booked through Sabrina Tours Ltd. The trip will be terminated if anyone is found bringing or consuming their own alcohol or food on board. Sabrina Tours offers a fully licensed bar. A cash bar is available during all cruises. If you require an account bar facility, this must be arranged prior to your cruise and we may require an advance payment or credit card details.

Agreement - 'Sabrina Boat' is booked for the agreed duration at the agreed price. If late guests delay the departure of your cruise, the boat will return to the quayside at the scheduled time, regardless of actual cruise time.

 
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