Duty Manager

 
 

 

DUTY MANAGER


Description of role

A Duty manager reports to the Operations manager and is responsible for managing the front of house operations on the Sabrina boat.

The role requires a mix of day, evening and weekend work.


Flexibility is required to accommodate the versatility of the business.

Equally, the business will aim to accommodate the requirements of staff/Management when possible.

A duty manager will be responsible for looking after customers and overseeing staff in a polite and professional manner.

They will need to act maturely and set a positive example for the staff who report to them.


There are 2 variations of this role:
Salaried: Approximately 45 hours a week although be prepared for more.

Should your hours in a week begin to exceed 50, an hourly overtime rate will be introduced to compensate for the additional workload.

Hourly: Hours will likely be as high as 45 in a week during peak season but will likely drop to around 30 per week during quieter periods.

 

Qualities and skills required


 Strong management and leadership skills
 Self-motivated and disciplined
 Highly experienced in Hospitality
 Enthusiastic and polite
 Well organised / methodical / thorough
 Professional yet flexible
 ‘People person’
 Friendly and approachable
 Trustworthy
 Able to Use your initiative
 Strategic
 Team player
 Strong attention to detail


Job Specification


 Managing day trips: Mainly responsible for day trip service, ticket collection and money handling
throughout the day.
 Managing evening functions: Controlling all aspects of a function to meet the needs of the organiser’s
expectations. Evening functions can present a variety of situations and hence require confident
leadership to deal with unexpected situations if needed.
 Staff and culture Management: Directing the team efficiently on all day trips or functions in an
organised way to maximise success. Monitoring staff performance and providing training where
needed.
 Wet/Dry stock management: Regular stock checks on a weekly basis / Keeping on top of minimum
par levels / Ordering for events to come
 Cash up: Handling money for the business is a very important task and is not treated lightly. It is vital
that everything is handled sensibly and securely throughout the days and evenings.
 Cleanliness and tidiness: Keeping on top of inside and outside cleanliness whilst working with other
managers to ensure time is allocated for this every week.
 First aid and emergency trained: Due to the unusual nature of the business, Sabrina boat will provide
free training for first aid courses so that duty managers can react appropriately in an emergency
situation.
 Hospitality knowledge: A duty manager must have an above basic understanding of industry
knowledge in order to provide exceptional service and teach other staff. This means bar operations,
restaurant floor service, customer service, drink, food and allergen understanding.


Job Particulars

40 – 50 hours per week, always on the boat itself in a Front of house capacity.
The Duty managers will be expected to work hours to fit the needs of the business which may involve weekends and evenings when required, working typically 5 out of 7 days.

Holidays are to be taken out of season between November-February.
 Mon- Sun (5 out of 7 days)
 Salary or hourly rate to be discussed in person
 28 days holiday to be taken out of season (November – February)
 Gym membership
 Entitlement to staff benefits package after 3 months
 Pension entitlement after 3 months


Office Location
Sabrina Tours Ltd
10 Roushill Bank
Shrewsbury
Shropshire
SY1 1PN


Business Description


Sabrina is a triple deck, modern passenger boat capable of carrying 60 passengers in comfort with retractable roof and
sides on the top deck. An independent business, with local management on board, the focus is to provide a first class
service to both day and evening passengers. We operate six cruises a day, 7 days a week between 1st March to 31st
October, as well as our daily cruises we also operate evening private events and themed events. We also have two
smaller boats the Picnic Boat and the Pirate Boat which are available for private hire of up to 10 guests.
Application Process
CV and covering letter by email only to info@sabrinaboat.co.uk Ref: Duty Manager
Please ensure you have the relevant experience and attributes for this role before application


The position is available from January 2020.